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YOGA & NUTRITION RETREAT – Terms & Conditions
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“The attendee or customer” is you, the guest on our retreats. “Rachel Graham Nutrition Ltd” or “RGN” is us, the company.
BOOKING AND CANCELLATION
1. By making a booking you are indicating that you have read and agree to Rachel Graham Nutrition’s terms and conditions. A deposit of 33% must be paid upon booking to secure your place. Notification of cancellation must be made to Rachel Graham Nutrition in writing (nutrition@rachelgraham.ie).
2. Bookings made over the telephone or by email will not be deemed accepted until we have received the booking online and processed payment and we have issued a confirmation.
3. By making a deposit for a Rachel Graham Nutrition Retreat the attendee confirms they are aged 18 or over.
4. If the attendee cancels their booking less than 21 days before the retreat start date RGN will not refund your deposit. However, the attendee may if they wish to transfer their deposit to another retreat in our current program (provided the attendee is not already booked on it), subject to the attendee notifying RGN in writing within two weeks of their cancellation, telling RGN which retreats the attendee wishes to transfer to. If the retreat the attendee transfers to is more expensive than the one they originally booked, a further deposit will also be payable. If the attendee subsequently cancels the retreat to which they have transferred, Rachel Graham Nutrition Ltd will retain the deposit paid.
5. If the attendee cancels their booking after they have paid in full the following cancellation charges will be made:
Up to 22 days before the retreat starts: 33% of the retreat cost i.e. RGN will retain the attendee’s deposit
21 days or less (or fail to join the retreat): 100% of the cost
If the attendee cancels their booking after they have selected to pay in instalments the following cancellation charges will be made:
between 365 and 22 days: 33% of the retreat cost i.e. RGN keeps the attendee’s initial deposit but return any other payments made to the attendee
21 days or less (or fail to join the retreat): 100% of the instalments paid
These dates refer to the date on which RGN receive written notification of the attendee’s cancellation.
6. If the attendee is prevented from travelling on the retreat they booked by genuine circumstances (e.g. insurable risks or other circumstances beyond your control), they may transfer their booking to another person provided they meet all the requirements relating to that retreat.
7. RGN will let the attendees know as soon as they can if, through no fault of the attendees’, RGN is forced to significantly alter or cancel the retreat. In these circumstances, the attendee can choose one of the following options.
a) accept RGN offer of a replacement retreat of lower cost (if available) and Rachel Graham Nutrition Ltd will refund the difference in cost;
or
b) accept RGN offer of a replacement retreat of equivalent cost
or
c) ask RGN for a refund of the money the attendee has paid.
8. If the attendee has any complaint about the retreat, they must make it known at the earliest opportunity to the hosts who will normally be able to take appropriate action. If the attendee is not satisfied with their response and the attendee feels their enjoyment of the retreat is likely to be significantly affected, they should notify Rachel or Eileen by phone and they will do their best to resolve the problem.
9. RGN reserves the right to offer discretionary discounts and this does not affect the status of any attendees who have paid the full price and no discount will then become due to them.
HEALTH AND SAFETY
10. The attendee must comply fully with all and any health and safety regulations introduced by RGN. The attendee must ensure that she is medically and physically fit and able to use our facilities and participate in activities. Attendees who have injuries or illnesses are advised to seek doctor’s advice if practising yoga and Pilates. RGN is not liable for any injuries to the customer in her use of our facilities or participation in activities. A customer must always stop and rest if she is feeling any pain or sickness and inform the teacher of any previous injuries.
11. The attendee’s booking is accepted on the understanding that the attendees realize the possible hazards involved in our retreat, including injury, disease, loss or damage to property, inconvenience and discomfort. Changes in planned retreats may be caused by flight cancellations, weather, sickness, or other unforeseeable circumstances. No refunds will be given for services not utilised. If an attendee of The Retreat is unable or does not choose, to complete an itinerary on their retreat, RGN is not liable to supply alternative itineraries, excursions, accommodations, services or staff for the period when the attendee is not present with the group.
12. On an active group retreat if the attendee participates in the activities it is necessary that they abide by the authority of the leader, who represents RGN. Paying a deposit signifies the attendee’s agreement to this, and if they commit any illegal act when on a Rachel Graham retreat or if in the opinion of the leader their behaviour is causing or likely to cause danger, distress or annoyance to others we may terminate the attendee’s retreat arrangements without any liability on RGN’s part. If an attendee is affected by any condition, medical or otherwise or have any special needs, these must be brought to the attention of RGN at time of booking.
13. Any activities participated in on our retreats that are not run by Rachel Graham Nutrition Ltd. but in conjunction with a local company offering surfing, climbing, hiking, biking and touring etc, are of the responsibility of the attendee and the company involved and not Rachel Graham Nutrition Ltd. Attendees must adhere to the involved company’s terms and conditions and Rachel Graham Nutrition Ltd are not liable for anything on the part of these companies.
TRAVEL
14. If an attendee is travelling to Ireland from outside the country: Before an attendee comes on a retreat they must be covered by insurance, which must include adequate cover for baggage, medical expenses and the cost of repatriation should the attendee become too ill to continue, including helicopter rescue and air ambulance. It is up to each individual to ensure that their insurance is adequate for the retreat they have booked. Any claims concerning matters for which the attendee are insured must be directed to the attendee’s insurers. Rachel Graham Nutrition Ltd is not liable for non-compliance to this and the attendee accepts responsibility for obtaining any travel insurance required for the retreat and the activities you wish to do while on the retreat.
15. Any information or advice provided by Rachel Graham Nutrition Ltd on matters such as permits, visas, vaccinations, climate, clothing, baggage, special equipment, airlines and travel connections etc. is given in good faith but without responsibility on the part of Rachel Graham Nutrition Ltd, and the attendee accepts responsibility for obtaining any necessary visas and travel documents required for the retreat.
DAMAGE
16. The attendee shall keep all venue fixtures, fittings, furniture and effects in a clean and good condition and shall replace any articles which are destroyed or missing with articles of a similar kind and of equal value.
17. Rachel Graham Nutrition Ltd is responsible to the attendees for the proper performance of its obligations under the contract. Rachel Graham Nutrition Ltd is liable to the attendees for any damage caused to the attendees by Rachel Graham Nutrition Ltd’s failure to perform the contract or by Rachel Graham Nutrition Ltd improper performance of the contract, unless that failure is: a) attributable to the attendee; b) attributable to a third party unconnected with the provision of the services and are unforeseeable or unavoidable; c) due to unusual and unforeseeable circumstances beyond Rachel Graham Nutrition Ltd’s control and could not have been avoided even if all due care had been taken d) due to an event which even with all due care Rachel Graham Nutrition Ltd could not foresee or forestall.
MARKETING
18. Rachel Graham Nutrition Ltd retains all copyright licence rights and sole exclusive ownership of the information, photographs and material displayed on its website. The material may not be modified, copied or used in any other way.
19. Each attendee hereby authorises and grants Rachel Graham Nutrition Ltd a royalty-free limited perpetual right to publish on any Rachel Graham Nutrition Ltd website(s) and marketing material any photographs and videos with her image. In addition, the attendee grants us a royalty-free limited perpetual right to publish on any Rachel Graham Nutrition Ltd website(s) and marketing material any photographs and videos which you take or create and provide to us.
LAW
20. This contract is governed by the laws of the Republic of Ireland. Any conflict between the terms and conditions of the contract and the law of the Republic of Ireland, then the law of the Republic of Ireland shall prevail.
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